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If you are unable to find an answer to your question on our support site, you can contact Imation support by phone from the US and Canada at 1-800-351-8186 or you can use
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Other contact information for outside the USA:
What is the warranty for Imation products?
Media and Hardware Warranty
General Information:
The warranty for an Imation product accompanies that product. Please refer to the product labeling, packaging, and any package inserts to determine the specific warranty and terms applicable to your product. Please keep the original copy of your purchase receipt for any future warranty claim.
Warranties apply to the initial purchaser only. Please note that purchases from on-line auction sites do not qualify for warranty protection.
Coverage:
The warranty for any Imation product applies only to the original end-user purchaser.
The warranty period for each product is stated in the applicable warranty. Where used, the terms life of the product or lifetime mean the expected useful life of the product under normal use conditions.
The warranty covers only manufacturing defects present at the time of purchase.
Remedy
If a product is determined to be in violation of its warranty, Imation will, at its option, (a) repair the product or (b) replace the product. All returns to Imation must be authorized before shipment.
Exceptions
Imation warranties do NOT apply to product failure resulting from wear from ordinary use, misuse, abuse, accident, neglect, mishandling, improper adjustment, installation or maintenance, or incorrect environments.
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